Chubb Masterpiece Auto – Insurance that exceeds your everyday expectations.

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This post is a reprint of their brochure.

Chubb Masterpiece Auto Preference. “Insurance that exceeds your everyday expectations.”

You can expect a seamless experience, so your day-to-day can go on like nothing ever happened.

97% of Chubb clients who dad a claim paid were highly satisfied with their claim experience.

Whether it’s driving to hockey practice or taking a trip through our national parks, your life is filled with busy days, and you need to be able to rely on your car to get you where you need to go.

We never want you to worry if your car is damaged and needs to be repaired. That’s why in the event of an accident, we always pay for original manufacturer parts to restore your car to a similar, look, feel, and function as before. Our team of Collision Repair Experts will also check your entire car, not just the area that was damage, to ensure your car is repaired to pre-claim condition. And if you need a rental in the meantime, we won’t force you to drive a sedan when the care being repaired is an SUV.

We know how important it is to get you back on the road. That’s why we take great care to get you back to your day-to-day life, faster.

At Chubb, you’re more than a claim. You’re our client.

We look for ways to say yes.

If you experience a covered claim, we make sure you’re made whole again quickly.

We look for ways to do more.

We provide comprehensive protection to suit your unique needs, and we work to help prevent issues from happening in the first place.

We go above and beyond for our clients

We’ll repair your car the right way, down to the smallest detail, every time.

Meet our Collision Repair Experts

Our team of Collison Repair Experts, who oversee your repairs, are uniquely trained to pay the highest attention to style and safety. Whether it’s making sure your back-up camera works properly after damage to a bumper or checking the exact paint color on a damaged door, their focus is getting your car back to pre-claim condition.

Collision Repair Experts…

Hold the highest professional designation for car safety and repair.

Are on the scene during catastrophic events, like hurricanes and other major storms, so Chubb clients receive the help and attention they need quickly and seamlessly.

We look for way to say yes

We make the claims experience faster with less fine print. We’ve trained our adjusters to respond to a claim within 24 hours, and if approved, to issue payment within 48 hours.

Responsiveness is a top priority

In 98% of all Chubb Masterpiece insurance claims, our claims adjusters make contact within six hours or less of the initial report. And our claims adjusters have the authority to pay claims but can’t deny a claim without a manger’s approval.

You won’t hear us day, “That’s. good Enough”

In the event of a covered accident, Chubb always pays for Original Equipment Manufacturer (OEM) parts to restore your car to a similar look, feel, and function as before.

We’ll do what’s right for you

We won’t dictate which auto shop will work on your repairs. If you have repairs done at a Chubb-certified shops, we’ll guarantee the repairs the lifetime of the vehicle.

True story: When a client got into an accident, a Chubb Collision repair Expert quickly determined that the damage had extended into the cast aluminum structure of their BMW M5 and began thoroughly researching the manufacturer’s approved procedures for this type of repair. Working directly with a Chubb-certified shop and the manufacturer, the Collision Repair Expert determined that the care could not be restored to its original style and safety, and a total loss was warranted. This process would likely taken months with another insurance company. But Chubb came to a decision in just three days – bringing peace of mind to the client in not time.

We look for ways to do more

Our Claims teams in 54 countries are here to assist you at home and abroad – 24/7, 365 days a year.

We’ll take great care to get you back to your routine.

With our rental car coverage, we don’t believe in forcing you to drive a sedan when you own an SUV. If you need temporary care while yours is being fixed after a covered accident, there is no per-day limit on your rental car, up to $15,000 total.

You’ll benefit from our comprehensive protection

You can choose to purchase Agreed Value coverage where the value of your car is determined and guaranteed before a loss. That means if your car is damaged beyond repair or stolen, you get a check for that amount, regardless of age or mileage, within the policy period.

We’ll take care of even the smallest details

We’re the first auto insurance company in the U.S. to remove personal identification information from your totaled cars. We look to remove your stored addresses, phone contacts, and even garage door opener codes before your car is passed on to the next owner.

True Story: At the start of their policy a client had purchased coverage for their S550 Mercedes where the value was determined and guaranteed at $108,000 before a loss. Later, when the car war rear-ended at a stop light, the other driver’s insurance estimated repairs would cost $9,000. But when assessing the damage, Chubb discovered that the collision also caused roof damage. With no manufacturer-approved technique for repairing that kind of damage and no way to ensure the car would be repaired to pre-claim condition, Chubb designated the cars as totaled and gave the client a check for $108,000, the value agreed to before the loss.

Let us raise your expectations

97% of our clients surveyed would recommend Chubb to a family member or friend.